Privacy Policy

Alpha Immersion Pty Ltd (“Alpha Immersion”, “we”, “us” or “our”) is committed to protecting the privacy of individuals and handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in connection with our business operations, including delivery of the I-VADE platform, our website, and related services.

 

This Policy is drafted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). While our primary operations are based in Australia, this Policy is intended to be extensible to international users where applicable.

 

1. Scope of this Policy

This Privacy Policy applies to personal information collected by Alpha Immersion in connection with:

• visitors to our website (including contact forms and newsletter sign-ups);

• customers such as health services, universities and other organisations;

• individual end users of the I-VADE platform (e.g. clinicians and university students);

• marketing and communications activities; and

• employment-related interactions (where applicable).

Alpha Immersion is a commercial entity and does not conduct human research. Any research activities involving I-VADE are conducted independently by third parties (e.g. universities or health services) under their own ethics approvals and privacy frameworks.

 

2. Personal Information We Collect

We only collect personal information that is reasonably necessary for our business activities. We collect personal information directly from individuals when they create an account, use the I-VADE platform, interact with our website, subscribe to communications, or communicate with us. In limited circumstances, personal information may also be provided by a customer organisation for the purpose of setting up or managing user access.

 

Website and communications

When you interact with our website or communications, we may collect:

• ​name;

• email address;

• ​organisation;

• information you choose to provide via contact forms or enquiries; and

• subscription preferences (e.g. newsletters).

 

I-VADE platform users

When an individual user creates a profile within I-VADE, we may collect:

• ​name;

• work or institutional email address;

• ​organisation;

• department;​

• job title or professional role;

• profession and years of experience;

• gender and age (where provided); and

• platform usage data, including scenario completion and timestamps.

 

Usage and performance data

We collect usage and performance-related data to support platform delivery, reporting and improvement, including:

• number of I-VADE scenarios completed;

• completion dates and times; and

• aggregate performance indicators within scenarios.

 

We do not collect:

• patient data (identifiable or non-identifiable);

• patient health records;

• audio recordings or voice data;

• VR interaction telemetry (e.g. gaze tracking, head movement); or

• biometric data.

 

3. Sensitive Information

Alpha Immersion does not collect sensitive health information about patients. Any demographic or professional information collected relates solely to users in their capacity as learners or trainees and is used only for training delivery, reporting and platform improvement.

 

4. How We Use Personal Information

We use personal information for purposes including:

• providing and administering access to the I-VADE platform;

• managing user accounts and organisational access;

• delivering training content and tracking completion;

• generating reports for customer organisations (including aggregated analytics);

• communicating with users and customers;

• improving platform functionality and service quality;

• complying with legal and regulatory obligations; and

• marketing and promotional communications where consent has been provided.

 

Personal information collected through I-VADE is used solely for commercial product delivery and operational purposes, not for research. If personal information required for platform access is not provided, we may be unable to grant access to, or provide full functionality of, the I-VADE platform.

 

5. Access and Administration Rights

Alpha Immersion maintains global administrative access to the I-VADE platform to support system operation, maintenance and customer support. Customer organisations may nominate designated administrators within their organisation. These administrators can access user data only for users associated with their organisation, and solely for training management, reporting and platform administration purposes.

 

6. Disclosure of Personal Information

We may disclose personal information:

• to our customer organisations, including authorised administrators, for the purpose of managing access to and use of the I-VADE platform within their organisation;

• to authorised administrators within a customer organisation, limited to information relating to users within that organisation only;

• to third-party service providers who assist us to operate and support the platform (e.g. cloud hosting, security and analytics providers), subject to contractual confidentiality and security obligations; and

• where required or authorised by law.

 

We may also disclose personal information where reasonably necessary to comply with legal process, regulatory requests or enforce our legal rights.

 

We do not sell personal information.

 

Alpha Immersion does not disclose identifiable personal information about individual users to external parties outside the relevant customer organisation and does not disclose organisation-specific performance or usage data in a manner that identifies a customer organisation, unless expressly authorised.

 

We may use or share fully de-identified and aggregated data across multiple customers for purposes such as platform improvement, service evaluation, benchmarking, reporting, and marketing communications, where no individual user or customer organisation can be reasonably identified.

 

7. Data Hosting and Security

I-VADE is hosted on secure, enterprise-grade cloud infrastructure. Personal information may be stored on servers located in Australia or overseas. We implement reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including access controls, encryption and secure authentication practices.

 

Alpha Immersion retains personal information only for as long as it is reasonably required to provide the I-VADE platform, meet contractual obligations with customer organisations, or comply with legal and regulatory requirements. When personal information is no longer required for these purposes, we take reasonable steps to securely delete or de-identify it.

 

8. International Users

Where personal information is transferred outside Australia, we take reasonable steps to ensure the information is protected in a manner consistent with this Policy and Australian privacy law.

 

9. Marketing Communications

We may send marketing or informational communications where consent has been provided or where permitted by law. Individuals may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us directly.

 

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. These technologies do not identify individual users. You can manage cookie preferences through your browser settings.

 

10. Children

The I-VADE platform is intended for use by adults only. It is not designed for, nor intended to be used by, individuals under the age of 18 years. We do not knowingly collect personal information from children.

 

11. Access, Correction and Complaints

Individuals may request access to, or correction of, personal information we hold about them. Requests should be made in writing using the contact details below. If you have a complaint about how we handle personal information, we will investigate and respond within a reasonable timeframe. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

12. Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website and will apply from the date of publication.

 

13. Contact Us

For privacy enquiries, access requests or complaints, please contact our privacy officer at the contact details below:

 

Alpha Immersion Pty Ltd
Email: info@alphaimmersion.org

​

​

Last updated: 04/02/2026

​